Refund policy

In accordance with Article 9 of the European Consumer Rights Directive 2011/83/EU, you have a period of fourteen (14) days from the date of receipt of the Product (the "Return Period") to exercise your right to withdraw from the Contract, return the Product, and request a refund.

To be eligible for a return, the item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@drd4.es or via WhatsApp at +34 695 77 48 07. Please note that returns must be sent to the following address: Ronda del Guinardo 2, 08024 Barcelona.

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned without a prior return request will not be accepted.

For any questions regarding returns, please contact us at info@drd4.es.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and resolve it.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 3 business days. Please note that it may take some time for your bank or credit card issuer to process and finalize the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@drd4.es.